My current receipts say 2020 because I copied from last year and I dont know where to change this setting.
Discussion
Help - Application & Review How do I change the Subject line of the email receipt that goes out after submission?
How do I change the Subject line of the email receipt that goes out after submission?
Where am I?
In OpenWater you can ask and answer questions and share your experience with others!
It sounds like you'll want to update your Round Settings > Confirmation Email: https://help.getopenwater.com/en/articles/1315420-send-a-confirmation-email-after-applicant-completes-submission
As a side note, we generally recommend using generic phrasing / terms when possible to minimize the amount of updates needed each year.
Thanks Josh, thats helpful! The one weird thing is that when I go there, it is blank so it doesnt show that an email is sending for confirmation but when I look in system logs I see the emails there and thats where I realized its pulling 2020.
Does your program charge a fee to enter? It sounds like another automatic email is being sent, perhaps the "Invoice Created" email.
This article has more info on these automatic emails: https://help.getopenwater.com/en/articles/5081023-openwater-system-generated-email-overview
Also, if you have Supported Admin status you can schedule a call with your Dedicated Rep to go over the re-launch of your program, a helpful step to make sure things like this don't get missed.
Thanks, I am not sure if I have that status, how can I check? I would like to do a call like that,.
Each OpenWater customer has at least one Supported Admin, you'd want to check in with the supported admin for your organization for your status.
This article has more information on Supported Admins: https://help.getopenwater.com/en/articles/1298364-openwater-support