The range of businesses that apply to our Awards programme varies greatly and some questions may not be applicable to all business types. Currently when evaluating these submissions, I don't believe we can score these questions as 'not applicable' and then the percentage overall score be re-calculated removing the n/a question. Currently the option appears to be to score a zero, which then adversely affects the overall score.
Would this functionality be useful to others - it certainly would for us. Worth considering for an update?